It is all about who you talk to. After months of trying to get insurance to approve a new cord for our pulse/ox machine, one of our nurses mentioned that she heard there have been other machines not working and there was a recall. Excited, I followed up on her lead with our home health care company, and although the guy I talked to on the phone didn't know anything about a recall, he got me in touch with (I am assuming his manager) someone who actually sent a technician out to our house (instead of having us bring the machine to their office in Salt Lake), and he gave me a loaner and sent our old one off to get fixed!
A couple weeks later, and we get our old one back--working--and they determined it was the cord, but instead of making us pay straight out of pocket, they sent it in to insurance (who can still deny, but we haven't received a bill for it yet). It really is amazing how the people I talked to before made us go all the way to their office, then wouldn't bill insurance for us, but I get a hold of a different person and they are willing to go the extra mile for us, and now we safely know how Kai is doing (oxygen and heart rate wise anyway).
*Whew! Breathing a sigh of relief, and sending a great big thanks to those who went the extra mile, and the nurse for her fabulous tip!*
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